Shipping & Returns
All orders placed before noon central time (Monday thru Friday - North Texas) are shipped out the same day and orders received after noon central time are shipped the next business day (Monday thru Friday). You will receive an email with a tracking number when your shipping label is created at the email address you provide. Orders are shipped thru UPS or USPS (depending on item). Except any orders that have a P.O. box for a shipping address they can only be shipped thru the USPS. We charge a flat rate on shipping plus some larger products will have an additional fee. All shipping charges are listed before your credit card is processed. Once order is paid for we do not add any additional charges of any kind. We are closed on major holidays (New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving & Christmas). All orders with a product value of less than $60 will be shipped USPS, orders over $60 will be shipped thru UPS.
Below is more information for UPS shipping:
All UPS orders are guaranteed to arrive on an exact date, depending on where you are located and shipping method selected. Bad weather or other conditions may delay shipping, UPS will post any delays thru their tracking system at www.ups.com. Holidays and weekends are not counted on the in transit map. UPS next day or second day shipping is available for an additional charge. All UPS orders are insured against damage or loss, customer must contact us with problems within 7 days of expected arrival to report any problems. Photos are required for damaged items (pictures taken with a phone & emailed work well). After photos are received the damaged items will be replaced free of charge (including shipping charge). If your items don't arrive by guaranteed date, UPS will refund the shipping charges & we will credit your form of payment on all second day or next day orders. UPS provides the ability to change the shipping address, hold your package at their local facility or other options thru their on-line tracking system if you will not be home on the day of your delivery (these services may require additional charges).
You may return most new, unopened items within 30 days of delivery for a full refund. Products must be in the same condition they were received in to be refunded. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item). This applies to all products except vinyl graphics, those are custom made according to the options you select and are not returnable once shipped. Unfortunately vinyl graphics are not returnable or exchangeable in any way once shipped.
You should expect to receive your refund within a day or two of us receiving your return. Be sure to include a copy of your original invoice and what you would like to do (exchange, store credit or refund), without this information we are not able to process return. Any items that are not allowed to be returned per above paragraph will not be returned or refunded.
If you need to return an item, please email us with details about the product you would like to return. We will respond quickly.